Ordering

All of our cakes are bespoke and made to order. We generally require 3 months notice for Wedding cakes and 1 month for celebration cakes. We only take on a limited number of orders each week to ensure each cake receives the time and attention needed to produce a perfect finish. The earlier you can get in touch to order your cake the better, however sometimes we can take on last minute orders so do contact us for availability.

Consultations and tastings

Consultations are held at our studio in Berkhamsted and are by appointment only. We also hold consultation and tasting days in Central London, the current dates are the 9th April and 3rd July. A consultation is the best way to taste a selection of our flavours and discuss the design for your cake. All of our designs can be made to suit your requirements in different colours or sizes. We can also design something entirely new for you. You are welcome to bring any photos or colour swatches along to your consultation that may inspire the design. Contact us here to book your consultation and tasting.

Delivery and collection

We are able to deliver and set up your cake. Delivery is free within a 5 mile radius of our studio in Berkhamsted. All other locations are charged according to distance. Locations within the congestion zone will incur an extra £10 on top of the delivery fee. Contact us for a delivery quote.

All cakes can be collected from our studio in Berkhamsted. We will provide you with any necessary set up, storage and transportation information. However once the cake has left our premises we cannot be held responsible for any damage that may occur. We will liaise with you to arrange a suitable collection time.

Payment

To confirm your booking and secure the date we will require a non-refundable deposit. The full balance of the order is due four weeks before delivery or collection of your cake. If your cake is ordered less than four weeks in advance the full balance is required to confirm your booking. Payment can be made by BACS transfer, cheque or cash.

Alterations

Design alterations can be made up to 21 days before your cake is due to be completed. Significant design changes may incur extra costs. If you wish to make alterations less than 21 days before completion of your cake you may be charged for any production that has commenced on your cake.

Cancellation Policy

Your deposit is non-refundable. If you wish to cancel your order, the remainder of your balance will be refunded to you if you cancel with at least 21 days notice. If you need to cancel an order with less than 21 days notice you will be charged for any work that has commenced on your cake. All cancellation requests must be made in writing and refunds are at our discretion.

Cake Stand Hire

We are happy to offer a variety of cake stands that you can hire to display your cake. Cake stand hire prices are £5. All stands require a security deposit that will be refunded to you once the stand is returned to us undamaged. Stands must be returned to us within 3 days after your event. We offer a cake stand collection service for a small fee if you are unable to return the stand to us after your event.

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